ARC Resolve Limited – Privacy Policy

1. Introduction

ARC Resolve Limited is committed to protecting your privacy and ensuring your personal data is handled securely and lawfully. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us, including through our website.

2. Who We Are

ARC Resolve Limited is the data controller responsible for your personal data. If you have any questions about this policy or how your data is handled, please contact us at:
Email: chris@arcresolve.co.uk

3. What Information We Collect

- Identity Data: Name, title, and other identifiers.
- Contact Data: Email address, phone numbers, postal address.
- Technical Data: IP address, browser type, and usage data via cookies (e.g., Google Analytics).
- Service Data: Information provided when using our services or contacting us.
- Marketing Preferences: Your choices regarding promotional communications.

You are not required to provide personal data to access public areas of our website.

4. How We Use Your Information

- To provide and manage services you request.
- To maintain and improve our relationship with you.
- To perform identity, credit, regulatory, and conflict checks where necessary.
- To improve our website, services, and internal record keeping.
- To send you relevant marketing communications (only with your consent).
- To organise and promote events related to our services.

5. Legal Basis for Processing

- Consent – where you have given clear permission.
- Contract – where processing is necessary for a contract with you.
- Legal Obligation – where we are required by law.
- Legitimate Interests – where processing is necessary for our business interests, provided your rights do not override these.

6. Data Sharing and Disclosure

We do not sell, lease, or distribute your personal data to third parties unless:
- You have given explicit consent.
- It is necessary for service delivery (e.g., trusted service providers).
- We are required by law or regulation.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. While no system is completely secure, we strive to maintain the highest standards of data protection.

8. Marketing Communications

You may receive marketing communications from us if you have opted in. You can opt out at any time by emailing chris@arcresolve.co.uk or using the unsubscribe link in our emails.

9. Cookies and Website Analytics

Our website uses cookies, including Google Analytics, to understand user behaviour and improve our services. You can manage your cookie preferences through your browser settings.

10. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing any personal data.

11. Your Rights

- Access your personal data.
- Request correction of inaccurate data.
- Request deletion of your data.
- Object to or restrict processing.
- Withdraw consent at any time.
- Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact chris@arcresolve.co.uk.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Data Protection Commitments

System and Service Resilience

We will implement appropriate technical and organisational measures to ensure the ongoing confidentiality, integrity, availability, and resilience of our processing systems and services.

Data Subject Rights

We will respect and uphold the rights of data subjects, including the right to receive clear privacy information and to request access, rectification, deletion, and portability of their personal data.

Consent Management

Where personal data is processed based on consent, we will ensure that such consent is active, informed, freely given, and specific. All consents will be recorded and auditable.

International Data Transfers

Where personal data is transferred outside the European Union, we will ensure that appropriate legal safeguards are in place to legitimise such transfers, in accordance with applicable data protection regulations.

Record Keeping

We will maintain up-to-date records of all personal data processing activities, including the purposes of processing, categories of data subjects and personal data, and any data sharing arrangements.

Ongoing Evaluation

We will regularly test, assess, and evaluate the effectiveness of our data protection measures to ensure continuous improvement and compliance.

14. AI Tools Usage Policy

ARC Resolve Limited may use Artificial Intelligence (AI) tools to enhance productivity, improve services, and support decision-making. We are committed to ensuring that AI usage complies with data protection laws and ethical standards.

Key Principles:

• AI tools will not process personal data unless necessary and lawful.

• Any personal data used with AI tools will be minimised, anonymised, or pseudonymised where possible.

• AI-generated outputs will be reviewed by humans before implementation or communication.

• We will not use AI tools to make autonomous decisions that significantly affect individuals without human oversight.

• Confidential or sensitive data will never be entered into third-party AI tools unless approved and compliant with security standards.

• We will maintain transparency about AI usage and update this policy as technology and regulations evolve.

AI Ethics Disclaimer

ARC Resolve Limited acknowledges that AI technologies can introduce risks such as bias, discrimination, and lack of transparency. We are committed to:

• Using AI responsibly and ethically in line with industry best practices.

• Regularly assessing AI systems for fairness, accuracy, and accountability.

• Avoiding AI applications that could cause harm or infringe on individual rights.

• Ensuring human oversight remains central to all AI-driven processes.